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This book constitutes the refereed proceedings of the Third International Conference on Electronic Government, EGOV 2004, held in Zaragoza, Spain in August/September 2004.

The 92 revised papers presented together with an introduction and abstracts of 16 workshop papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on e-democracy; interoperability; process management; technical issues; e-voting; services; processes, and general assistance; empowering regions; methods and tools; g2g collaboration, change and risk management; e-governance; ID-management and security; policies and strategies; geographical information systems, legal aspects; teaching and empowering; designing Web services, public information; and regional developments in global context.

Framework

　Electronic Government: Where Are We Heading?

　Centralization Revisited? Problems on Implementing Integrated Service Delivery in The 　Netherlands

　From Websites to e-Government in Germany

　BRAINCHILD, Building a Constituency for Future Research in Knowledge Management for Local 　Administrations

　Organizing for Online Service Delivery: The Effects of Network Technology on the Organization

　of Transactional Service Delivery in Dutch Local Government

　Public Sector Process Rebuilding Using Information Systems

　What Is Needed to Allow e-Citizenship?

　Private Sanctity - e-Practices Overriding Democratic Rigor in e-Voting ..

　Reconfiguring the Political Value Chain: The Potential Role of Web Services

Digital Olympics 2008: Creating the Digital Beijing

　The E-GOV Action Plan in Beijing

Knowledge Management

　The POWER-Light Version: Improving Legal Quality under Time Pressure

　Intranet "SaarlandPlus" - Enabling New Methods of Cooperation within the Ministerial Administration

　e-Learning for e-Government

　Multi-level Information Modeling and Preservation of eGOV Data

　e-Government and the Internet in the Caribbean: An Initial Assessment ..

　Towards Interoperability amongst European Public Administrations

Requirements

　Assessing e-Government Implementation Processes: A Pan-European Survey of Administrations 　Officials

　A One-Stop Government Prototype Based on Use Cases and Scenarios

Reflections on the Requirements Gathering in an One-Stop Government Project

　Business Process Reengineering

　Understanding and Modelling Flexibility in Administrative Processes

　Business Process Management - As a Method of Governance

　Proposal for a Dutch Legal XML Standard

Electronic Service Delivery

　Size Matters - Electronic Service Delivery by Municipalities?

　Administration 2000 - Networking Municipal Front and Back Offices for One-Stop Government

……

Designing Innovative Applications

Electronic Democracy

Information Society Technologies Programme(IST)

Implementing e-Government

Legal Issues

Technical Issues

Varied Contributions

Author Index

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This book constitutes the refereed proceedings of the First International Conference on Electronic Government, EGOV 2002, held in Aix-en-Provence, France, in September 2002.

The 78 revised full papers presented were carefully reviewed and selected from numerous submissions. As the first publication dedicated to electronic government, this book presents the state of the art in the field. The papers are organized in topical sections on introduction and framework, digital Olympics 2008, knowledge management, requirements, business process reengineering, electronic service delivery, designing innovative applications, electronic democracy, information society technologies program, implementing e-government, legal issues, technical issues, and various topics.

length: (cm)23.3 　　　 　　　　　 　　　　　 width:(cm)15.5