设施高级战略：应对艰难局面的工具与技能ADVANCED FACILITATION STRATEGIES 免费 夸克云 mobi azw3 pdf 下载 chm snb

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.

Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to

Become better at diagnosing facilitation assignments and creating effective process designs roaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

Introduction

1 Advanced Strategies Overview

Your Personal Philosophy of Facilitation

The Three Levels of Competence

Where Are You Now?—Self-Assessment

The Power of Your Presence

Personal Projection Assessment

What is OD?

Working as a Consultant

Two Forms of Consulting

Expanding Your Power Base

Gaining the Authority to Facilitate

Losing the Facilitator Role

Maintaining and Regaining the Role

The Two Types of Interventions

Deepening Your Process Responses

Managing the Role of Leaders

When the Boss is in the Room

Enhancing Your Questioning Skills

Asking Complex, High Quality Questions

Advanced Facilitation in Action

Advanced Skills Observation Sheet

Debriefing Your Experience

The Five Rules of Facilitation

2 The Complexities of Decision Making

Shifting Group Focus from “What” to “How”

Decision Dilemma #1 – Lack of Clarity About Whether the Group Is Making Decisions

Decision Dilemma #2 – Lack of Clarity About Empowerment

Decision Dilemma #3 – Confusion About Which Decision-Making Method to Use

Decision Dilemma #4 – Use of Positional Processes

Decision Dilemma #5 – The Presence of Group Think

Decision Dilemma #6 – Lack of Techniques to Overcome Blocks to Agreement

Decision Dilemmas Summary Chart

More on Decision-Making Options

More on Compromise

Overcoming Problems with Compromise

More on Majority Voting

Overcoming Problems with Majority Voting

More on Multivoting

Overcoming Problems with Multivoting

More on Consensus Building

Comparing Consensus and Consensus Building

Overview of the Consensus-Building Process

Overcoming Problems with Consensus Building

Tools Overview

The Decision-Making Roadmap

Decision-Making Checklist

Decision Effectiveness Exit Survey Elements

Decision Effectiveness Survey

3 Conflict Management Strategies

Operating Under Mistaken Assumptions

The Importance of Making Interventions

Knowing When to Intervene

Nine Ways to Intervene

The Art of Positive Confrontation

Monitor Your Self-Talk

When Nothing Works!

Conflict Senerios:

1 Role Confusion – What’s a facilitator?

2 The Personal Attack – Who are you anyway?

3 Lack of Authority – You can’t facilitate me!

4 Unclear Meeting Goal – What’s this about?

5 Agenda Overload – We’re going to discuss all that!?!

6 Mistaken Assumptions – Who told you that?

7 Hidden Agendas – Wish we were talking about the real issues

8 Resistance and Lack of Buy-in – What’s in it for me?

9 Resistance to Process – Don’t fence us in!

10 Lack of Norms – We don’t need rules!

11 Ignoring Group Norms – Oh those rules!

12 The Over-Participant – And furthermore

13 The Under-Participant – I have nothing to add!

14 The Positional Debate – I’m right; you’re wrong!

15 The Joker – Aren’t I Funny!

16 Side-Chatters – Psst, Psst, Psst

17 Side-Trackers – On another note

18 Blocking – I simply won’t support this decision

19 Unresolved Conflicts – This goes way back!

20 Cynicism – Why bother!

21 Sarcasm – This is typical of you!

22 Stuck – Are we still talking about that?

23 Conflict Erupts – Let me tell you how I really feel!

24 A Member Storms Out – I’m not listening to this!

25 Unwilling to Take Responsibility – I’m not doing it!

26 Losing Authority – Have I lost you?

27 Blocked Consensus – Why can’t we agree?

28 Lack of Closure – Let’s finish this later

29 Lack of Feedback – Let’s talk later!

30 Lack of Follow-Through – Nothing ever happens!

4 Consulting Strategies for Facilitators

5 Essential Processes for Facilitators

Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.

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书籍介绍

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.